Frequently Asked Questions
We accept Credit Cards (Mastercard, Visa, American Express, & Discover) and PayPal.
We do accept cheques and money orders from time to time, please contact us and we will be more than happy to help you out the best we can. Please keep in mind that any orders paid with a cheque or money order will NOT be shipped until the cheque or money order clears the bank.
How long will delivery take?
Most of our designs are shipped out within 1-3 BUSINESS days – This may be a day or two longer through Holiday Seasons.
Orders to the US – - please allow for approx 4-12 BUSINESS days for delivery time. You will receive an email confirmation on the date that your order is delivered.
Orders within Canada – we ship via Canada Post – and most orders are shipped within 1-3 BUSINESS days. Please allow 2-10 days for delivery – depending on where you are located in Canada. You will receive an email confirmation on the date that your order is delivered.
International/Over-Seas Orders – - please allow for 7-14 BUSINESS days for delivery arrival
There are expedited services for all of the above, please email us if interested in a shipping quote.
Wallapalooza cannot be responsible for any delays in shipping due to the shipping company’s error(s). This includes local delivery errors as well as international customs issues.
All Wallapalooza orders are shipped according to the information supplied by the customer. If a package is not delivered due to an error made by the customer in submitting improper shipping information, we will reship the package, with corrected address at the customer’s expense.
If 3 delivery attempts have been made to deliver the package by the shipping company, and it is returned to us, the package will be resent at the customer’s expense.
If customer wishes to cancel the order after it has been shipped, all return policies will apply.
We ship all products via Canada Post. Customers may opt for specialized shipping at an additional cost and handling fee at our discretion. Shipping providers may change without notice.
If you are not 100% satisfied with your purchase, please return the item in its original unused condition within 14 days of delivery for a full refund of the item, shipping costs are not included in the refund. We can not accept items that have been installed or have been attempted to be installed as well as custom orders. Buyers are responsible for the return shipping costs. Please email us ahead of time so we know to expect the return.
Additional Policies and FAQs
Please note: Wallapalooza is not responsible for any damage caused by applying or removing vinyl from any surface. Apply vinyl graphics at your own risk. Choking hazrd – keep out of reach of small children. Children may be able to peel small pieces of vinyl off of the wall. Do not hang in areas where small children are able to reach the decals.